POLICY NOTICE
HOW HIGHER LEVEL TUTORING COLLECTS, USES AND PROTECTS YOUR PERSONAL INFORMATION.
Higher Level Tutoring respects your privacy and is committed to handling personal information responsibly and transparently.
WHAT IS HLT
Higher Level Tutoring (HLT) provides educational services and resources for learners, families, schools and employers.
INFORMATION WE COLLECT
Depending on how you use HLT, information may include:
-
Names and contact details
-
Learner and parent/guardian details
-
Registration and enquiry information
-
Information needed to provide educational support
-
Booking and payment information
-
Communications with HLT
WHY WE USE YOUR INFORMATION
For example, to:
-
Respond to enquiries
-
Register learners and provide services
-
Manage tuition, courses and resources
-
Communicate with learners and families
-
Process bookings and payments
-
Meet legal and safeguarding responsibilities
OUR LAWFUL BASIS
Higher Level Tutoring only uses personal information where there is a lawful reason to do so. Depending on the purpose, HLT may rely on the following lawful bases:
Contract — where information is needed to take steps at your request before entering into an agreement, or to arrange and provide tuition, courses or resources, manage bookings and payments, and fulfil an agreement with a you.
Legitimate Interests — where information is reasonably needed to operate HLT, communicate with learners and families, maintain appropriate records, support the safe delivery of educational services and protect the interests of HLT and its users.
Legal Obligation — where information must be processed or retained to meet legal, financial, safeguarding or regulatory responsibilities.
Where consent is required for a particular purpose, it will be requested separately and can be withdrawn where applicable.
WHO WE SHARE INFORMATION WITH
Higher Level Tutoring only shares personal information where necessary to provide services, meet legal responsibilities or support the safe running of the business.
Information may be shared with trusted service providers used to operate HLT, such as website, email, payment, online learning and administrative platforms. Information may also be shared where required by law or where there is a safeguarding concern.
HOW LONG WE KEEP INFORMATION
Personal information is kept only for as long as it is needed for the purpose for which it was collected, or where HLT is required to retain it for legal, financial, safeguarding or regulatory reasons.
Information that is no longer required will be securely deleted or disposed of.
CHILDREN AND YOUNG PEOPLE
Higher Level Tutoring works with children and young people and takes particular care when handling their personal information.
Only information reasonably required to provide educational support, communicate with families and maintain appropriate safeguarding arrangements is collected and used.
Where appropriate, information relating to a child or young person will be managed in communication with their parent or guardian.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion or restriction of information, object to certain uses of your information, or request that information is transferred.
Requests regarding personal information can be made by contacting Higher Level Tutoring.
COOKIES AND WEBSITE INFORMATION
The HLT website may use cookies and similar technologies to help the website function correctly and understand how it is used.
Where consent is required for non-essential cookies, visitors will be given the opportunity to make their choices through the website's cookie settings.
QUESTIONS OR CONCERNS?
If you have a question about how Higher Level Tutoring uses your personal information, please get in touch.
If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner's Office (ICO).
Last updated: September 2026